"Dedicated to enriching individual and organizational communication and collaboration."
OUR SERVICES
Consulting Services
Consulting Services
Offers consultation in organizational communication assessments, organization design, strategy development, and leadership coaching.
A newly implemented shipping process was operating well below anticipated performance levels. Additionally, the large cross-functional team assigned to solve the problem was experiencing significant conflict. KRE lead the six month effort to re-engineer the transfer/delivery process by facilitating the cross-functional problem framing meetings, designing and conducting statistically-based process validation studies, and coordinating recommendations for improvement. The work resulted in a 20% increase in performance levels and a greater level of collaboration across the functions.
A leadership transition of a third generation engineering firm was creating high levels of conflict and uncertainty about the appropriate governance structure for the new leadership. KRE introduced the concept of and oversaw establishment of an executive board, provided guidance and coaching to family members and conducted communication audits to identify key issues during the change process.
A global consulting firm was experiencing discord within the leadership team. There were multiple interpretations regarding the appropriate strategic direction and the multi-cultural team lacked the collaboration skills needed to reach an agreement. KRE coordinated a change management program, facilitated sessions focused on cultural diversity, and assisted in creating an organizational structure better able to execute the strategic plan.
A major airline had an aggressive goal to develop and launch a critical strategy within six months. This project involved the creation of a new airline model, including route network, pricing, aircraft rotations, crewing, on-board product design, new processes and procedures and a new culture. KRE played a number of roles including assisting in the development of a team communication strategy that facilitated rapid information exchange, developing the strategic communication strategy, and development of a post-implementation organizational structure. Every deadline was met and the project was launched as projected.
Facilitation Services
Facilitation Services
Experienced in facilitating leadership retreats, strategic planning sessions, project team planning meetings, and creative thinking sessions.
Facilitated numerous successful projects and initiatives over a 4 year period for a major airline in functional areas that included flight operations, customer service, in-flight service and training.
Designed and facilitated a week-long session focused on developing a post-merger divisional strategic plan and accountability guidelines. The workshop resulted in a list of highly actionable and specific plans and a strategy map by which subsequent actions and metrics could be easily linked to execution to the overall strategy. This tool was still in use two years later.
Facilitated all meetings involved in a year-long initiative to address strategic challenges faced by a truck and rail division of a major oil company. KRE coordinated work of industry experts, strategic planning facilitators, and transportation management, and assisted management in data interpretation and message development. The project resulted in a better allocation and deployment of rail cars.
Designed and facilitated a top-level strategic planning communication session for 50 leaders of an insurance company. KRE assisted in the development of the presentation slides and flow for the all-day meeting while also assisting with the leadership message to the team. Participant feedback showed a high degree of satisfaction with how clearly the strategy was conveyed and that KRE's facilitation encouraged a higher degree of participant engagement than had been experienced at previous working sessions.
Focus Group Moderation Services
Focus Group Moderation Services
Provides focus group question design, focus group moderation, analysis and interpretation of the results.
A corporate communications group of a nation-wide company wanted to evaluate the intra-group communications and systems used to communicate across the multiple offices in multiple states. KRE designed and conducted multiple focus groups nation-wide in addition to designing, administering, and analyzing the results of an all-employee survey. As a result of the project, several mediums were re-deigned and added while others were discontinued. This resulted in more timely communications, more informed employees who could now make better decisions, and greater employee satisfaction.
A leadership team in Alaska faced uncertainty regarding their philanthropic strategic plan. KRE conducted state-wide focus groups with employees which highlighted significant issues with the current giving strategy. KRE provided counsel which led to a revised philanthropic message and greater focus and more effective communication of their giving strategy.
A large physician-owned clinic was experiencing a high degree of discord amongst their staff after the addition of a new practice area. KRE designed and conducted a series of focus groups which identified key areas of dissatisfaction. This led to a successful re-design of the governance and work structures.
Speaking Engagements
Speaking Engagements
Proven skills in delivering enlightening, engaging, and entertaining presentations for large and small audiences on technical topics.
3/1993 American Society of Quality Control "Using Creative Thinking Tools in Statistical Problem Solving"
10/2001 Decision and Risk Analysis Forum "So Why Don't They Get It: The Psychodynamic Implications of Facing Risk"
2003-2006 Annual Six Sigma Conference "Advanced Facilitation Tools and Techniques within the Six Sigma Process"
1/2003 National Service Meeting "Problem Solving Skills" Two-Day Workshop
4/2006 West Lafayette Executive Network "Role of the Executive in 21st Century Communications"
10/2008 Project Management Institute Conference "Overcoming Decision Biases When Evaluation Options"
